Privacy Policy

The Wallpaper Install LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit thewallpaperinstall.com or use our wallpaper installation, removal, and repair services across South Florida's tri-county area.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit a contact form or quote request on our website
• Call, email, or text us directly
• Schedule an in-home consultation or service appointment
• Communicate with us via our live chat widget
• Opt in to receive SMS/text message communications from us

This information may include your name, phone number, email address, property address, service details, and any other information you choose to share.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including IP address, browser type and device, pages visited and time on site, referring URLs, and date and time of visits.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide service estimates
• Schedule and fulfill wallpaper installation, removal, and repair appointments
• Send appointment confirmations, reminders, and follow-ups
• Communicate with you via phone, email, or SMS (with your consent)
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations
• Prevent fraud and protect the security of our business and customers

We do not sell your personal information to third parties for their marketing purposes.

3. SMS & Text Message Communications

Program Description

We use SMS text messaging to communicate with clients and prospective clients regarding appointment scheduling, service confirmations, estimates, and follow-ups related to our wallpaper services. We do not send unsolicited bulk promotional messages.

Types of Messages We Send

• Appointment confirmations and scheduling reminders
• Quotes, estimates, and project follow-up communications
• Service updates and on-the-way notifications
• Responses to your inbound text message inquiries
• Customer satisfaction follow-ups after service completion

Opt-In Consent

We will only send SMS messages if you have explicitly opted in by providing your phone number and checking the SMS consent box on our contact or scheduling forms, or by texting us directly to initiate a conversation. Consent to receive SMS messages is not a condition of purchasing our services.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message from us, emailing [email protected], or calling us at (754) 246-6482. After opting out, you will receive one confirmation message. No further marketing messages will be sent.

SMS Data Sharing

We do not share, sell, rent, or transfer your mobile phone number or SMS opt-in consent data to any third party for their own marketing purposes. Your SMS consent information is kept strictly confidential. For more information on carrier messaging policies, visit ctia.org.

4. Information Sharing & Disclosure

Service Providers

We may share information with trusted third-party vendors who assist us with scheduling software, CRM tools, payment processing, website hosting, and customer communications. These providers are contractually obligated to keep your information confidential and use it only as directed by us.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you if such a transfer occurs.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, or resolve disputes.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. We may use essential cookies (necessary for basic functionality), analytics cookies (such as Google Analytics), and marketing cookies to measure advertising effectiveness.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality. For more information, visit allaboutcookies.org.

7. Your Rights & Choices

You may have the right to access, correct, or request deletion of your personal information, opt out of marketing communications at any time, and opt out of SMS messages by replying STOP. To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us personal information, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: